Contact Us
Get in touch with our team to learn more about our surveillance data solutions or to request a consultation.
Our Contact Information
Office Address
Ausekļa iela 32, Valmiera, LV-4201, Latvia
Phone Number
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EET
Technical Support: 24/7
Department Contacts
Our Location
Legal Information
Company Registration
VaultSight Surveillance Labs SIA
Registration Number: LV40203456789
VAT ID: LV40203456789
Data Protection
Our Data Protection Officer ensures compliance with GDPR and other data protection regulations. For privacy-related inquiries, please contact our DPO at dpo@rigadatalab.com.
Compliance Certifications
ISO/IEC 27001:2013 - Information Security Management
ISO/IEC 27701:2019 - Privacy Information Management
Get in Touch
Have questions about our surveillance data solutions? We're here to help.
Schedule a Demo
See our petabyte-scale surveillance storage and AI analytics in action with a personalized demonstration.
Request DemoTechnical Consultation
Discuss your specific surveillance storage requirements with our technical specialists.
Request ConsultationSupport Request
Existing customers can contact our 24/7 technical support team for assistance.
Contact SupportFrequently Asked Questions
What information should I prepare before contacting sales?
To help us provide the most relevant information, it's helpful to have the following details ready:
- Approximate number of cameras in your surveillance system
- Current storage capacity and retention requirements
- Video Management System (VMS) you're currently using
- Specific challenges you're looking to address
- Timeline for implementation or migration
How quickly can you respond to technical support requests?
Our response times depend on the severity of the issue:
- Critical issues (system down): 15-30 minutes, 24/7
- Major issues (significant impact): 1-2 hours during business hours
- Minor issues (limited impact): 4-8 business hours
- General inquiries: Within 1 business day
Enterprise customers with SLAs may have different response time guarantees.
Do you offer on-site consultations or remote assessments only?
We offer both on-site and remote consultation options:
- Remote assessments are available for all customers and are often sufficient for initial evaluations
- On-site consultations can be arranged for complex environments or as part of larger projects
- Virtual demonstrations are available through secure video conferencing
- For migration projects, we typically conduct both remote and on-site assessments
What languages does your support team speak?
Our support team provides assistance in multiple languages:
- English (24/7 availability)
- Latvian (24/7 availability)
- Russian (business hours + emergency support)
- German (business hours)
- Estonian (business hours)
- Lithuanian (business hours)
Additional language support can be arranged for enterprise customers.