Onboarding & Training

Maximize Platform Value Through Expert Onboarding

The successful implementation of any advanced technology solution depends not just on the technology itself, but on how effectively your team can leverage its capabilities. Our onboarding and training services are designed to ensure your organization realizes the full value of the VaultSight platform.

We recognize that each organization has unique operational requirements, existing workflows, and varying levels of technical expertise. That's why our onboarding approach is highly customized, focusing on your specific needs and objectives rather than following a generic template.

From initial system setup and configuration to comprehensive training programs for different user roles, our goal is to ensure a smooth transition to our platform and empower your team to make the most of its advanced capabilities.

Onboarding Process

System Configuration & Pilot Projects

The first phase of our onboarding process focuses on configuring the platform to match your specific requirements and validating the implementation through targeted pilot projects:

Initial System Configuration

We work with your team to configure the VaultSight platform according to your operational requirements:

Camera and device mapping from your existing infrastructure
Storage tier configuration based on your retention needs
Implementation of your specific retention policies
Configuration of analytics modules based on your use cases
Customization of dashboards and reporting interfaces

Data Mapping & Integration

We ensure that all your surveillance data is properly mapped and integrated:

Metadata structure alignment with your existing system
Integration with your Video Management System (VMS)
Configuration of API connections to other security systems
Implementation of custom data fields and tags
Testing of data flow and accessibility

Pilot Implementation

We conduct targeted pilot projects to validate the configuration and identify any adjustments needed:

Selection of representative cameras and data sets for pilot testing
Validation of core functionality in your specific environment
Performance testing under your typical operational conditions
Identification and resolution of any implementation issues
Refinement of configuration based on pilot results

User Role Setup & Access Policies

Establishing appropriate user roles and access policies is critical for both security and operational efficiency:

Role-Based Access Control

We help you design and implement a comprehensive role-based access control system:

Definition of user roles aligned with your organizational structure
Granular permission settings for different system functions
Camera-level access restrictions based on operational needs
Temporal access controls for time-limited permissions
Special roles for evidence handling and legal purposes

Authentication Integration

We integrate with your existing authentication systems for seamless access management:

Single Sign-On (SSO) integration with your identity provider
Multi-factor authentication setup for sensitive operations
Directory service integration (Active Directory, LDAP, etc.)
Automated user provisioning and deprovisioning workflows
Audit logging of all authentication and authorization events

Acceptance Testing

We conduct thorough acceptance testing to ensure the system meets your requirements:

User acceptance testing with key stakeholders
Validation of all configured workflows and processes
Performance verification under expected load conditions
Security testing to validate access controls
Documentation of test results and system baseline

Training & Documentation

Role-Based Training Programs

We offer comprehensive training programs tailored to different user roles within your organization:

Operator Training

For security personnel who will use the system for daily surveillance operations:

Basic system navigation and interface familiarization
Live view and playback functionality
Basic search techniques for incident investigation
Alert management and response procedures
Basic export and evidence handling

Investigator Training

For personnel responsible for detailed incident investigation and evidence handling:

Advanced search and filtering techniques
Metadata analysis and utilization
Chain-of-custody procedures and documentation
Evidence package creation for legal proceedings
Case management and collaboration features

Administrator Training

For technical staff responsible for system management and configuration:

System architecture and component overview
User and role management
Storage management and retention policy configuration
System monitoring and performance optimization
Troubleshooting and maintenance procedures

Training Delivery & Documentation

We offer flexible training delivery options to accommodate your team's needs and provide comprehensive documentation:

Training Delivery Methods

We offer multiple training formats to accommodate different learning styles and operational constraints:

On-site Training: Hands-on sessions conducted at your facility with your actual system.
Virtual Instructor-led Training: Live online sessions with interactive demonstrations and exercises.
Self-paced E-learning: Online modules that users can complete at their own pace.
Train-the-Trainer: Intensive training for your internal trainers who can then train other staff members.
Refresher Sessions: Periodic sessions to reinforce knowledge and introduce new features.

Comprehensive Documentation

We provide detailed documentation to support ongoing system use and knowledge transfer:

User Manuals: Role-specific guides for different user types.
Administrator Guides: Detailed technical documentation for system administrators.
Quick Reference Guides: Concise job aids for common tasks and procedures.
Video Tutorials: Step-by-step visual guides for key system functions.
Knowledge Base: Searchable repository of articles, FAQs, and best practices.

Custom Workflow Documentation

We create documentation specific to your organization's customized workflows:

Standard Operating Procedures: Detailed documentation of your specific operational processes.
Process Flowcharts: Visual representations of complex workflows and decision points.
Compliance Guides: Documentation specific to your regulatory and legal requirements.
Integration Guides: Documentation of connections with your other systems and data flows.
Customization Documentation: Detailed records of all system customizations and configurations.

Ongoing Support & Audits

Continuous Support Services

Our commitment to your success extends beyond initial implementation with comprehensive ongoing support:

Technical Support Tiers

We offer multi-tiered support to address different types of issues:

Tier 1 Support:
Basic troubleshooting and assistance for common issues, available 24/7 via phone, email, and chat.
Tier 2 Support:
Advanced technical assistance for complex issues, provided by specialists with deep platform expertise.
Tier 3 Support:
Engineering-level support for the most challenging technical problems, with direct access to our development team.

Proactive Monitoring & Maintenance

We provide ongoing system monitoring and maintenance to ensure optimal performance:

24/7 infrastructure monitoring with automated alerts
Regular performance optimization and tuning
Scheduled preventative maintenance
Capacity planning and growth management
Security patch management and updates

Periodic Audits & Compliance Reviews

Regular system audits and compliance reviews help maintain the integrity and effectiveness of your surveillance infrastructure:

System Health Audits

Comprehensive technical assessments to ensure optimal system performance:

Performance analysis and optimization recommendations
Storage utilization and efficiency review
Network bandwidth and latency assessment
System configuration validation and best practices review
Detailed reports with actionable recommendations

Compliance Reviews

Regular assessments to ensure your system maintains regulatory compliance:

Retention policy compliance verification
Access control and authentication review
Audit log validation and integrity checks
Chain-of-custody documentation verification
Compliance gap analysis and remediation planning

Knowledge Transfer & Skill Refreshers

Ongoing training to maintain and enhance your team's expertise:

New feature training as platform evolves
Skill assessment and targeted refresher training
Advanced topic workshops for power users
New employee onboarding assistance
Best practices updates and knowledge sharing

Customer Success Story

Baltic Region Security Provider: Successful Platform Adoption

Challenge

A leading security services provider in the Baltic region needed to transition their 200-person security operations team to our platform while maintaining 24/7 operations and ensuring full adoption of advanced analytics capabilities.

Approach

We implemented a phased onboarding program with role-based training tracks, custom workflow documentation, and a train-the-trainer component to create internal champions who could support ongoing knowledge transfer.

Results

Achieved 100% operational readiness within 6 weeks, with 92% of staff reporting high confidence in using the system. Investigation time reduced by 47% as teams fully leveraged advanced search and analytics capabilities.

Key Success Factors

Customized training curriculum for different operational roles
Development of organization-specific workflow documentation
Creation of internal champions through train-the-trainer program
Hands-on workshops focused on real-world scenarios
Regular progress assessments and targeted follow-up training
Executive briefings to ensure management support and alignment

Ready to Empower Your Team?

Our comprehensive onboarding and training services ensure your team can fully leverage the powerful capabilities of the VaultSight platform. Contact us today to discuss your specific requirements.

Request Onboarding Consultation